Terms of Service
All of our cupcakes, including the recipes, are designed and made from scratch by us in our fully registered, insured, and exclusively gluten-free kitchen. The highest care is taken when producing our cupcakes, with quality being our number one priority. Customer satisfaction is very important to us, and we highly value your feedback, as we are always striving for excellence.
GST (Goods & Services Tax)
All prices quoted on this website include GST for orders placed within Australia, unless explicitly stated.
Purchase and Delivery
Prices are subject to change at any time without notice.
Any discount codes must be used at time of checkout, and cannot be applied retroactively.
We accept no responsibility for cupcakes once they have left our possession. No refunds will be given due to mishandling or incorrect storage.
If no-one is at the delivery address to accept the product, the product will be left in a safe, weather protected space at the address specified, as we see fit. Where necessary, we will cover with cardboard to shelter from direct sunlight. Orders containing alcohol will not be left unattended.
You will be sent an email upon purchase containing your order number and order details, and an email confirming delivery once complete.
Delivery charges are determined according to suburb, and delivery costs will be added to your order before processing.
If the incorrect delivery details are provided or we are unable to gain access to the property, we may need to contact you to arrange re-delivery which may incur a re-delivery fee. No refunds will be given based on incorrect details, or lack of access.
Delivery is available Monday-Friday, with the exception of custom orders which can be delivered 7 days a week, at our discretion.
Custom Orders
Custom orders must be confirmed and payment received at least 48 hours prior to delivery, otherwise they will be assumed cancelled.
No refunds will be issued if cancellation is within 48 hours of delivery date.
Changes requested within 48 hours of delivery will be made at our discretion.
Purchase of Alcohol
According to The Liquor Act 2007:
Any alcohol purchased as an add-on or as part of a gift hamper must be done so by a person 18 years or over, and received by a person 18 years or over. We may request to see identification upon purchase and/or delivery.
Alcohol included in the gift is purchased from a retail liquor outlet.
Two litres is the maximum volume of alcohol permitted in each gift.
The gift must be packaged and presented in such a manner that it would be taken to be a gift.
The gift can only be delivered to another adult who is not the purchaser, i.e., the gift cannot be delivered to a person at the location where the gift was purchased.
Gifts must be delivered between the hours of 7am to 7pm.
Gifts including alcohol will not be left unattended if there is no one to accept the delivery at the requested address. We will contact the purchaser in this case to determine how to further proceed.
Refund Policy
Refunds will not be given except in exceptional circumstances, at our discretion. Cupcakes are made to order, and are a perishable food product, so cannot be re-sold.
Store credit issued is valid only for the product, and does not include delivery charges.
Orders can only be cancelled with at least 48 hours notice, prior to delivery date. They will not be cancelled within this window.
We will always work with you to rectify any problems, so be sure to reach out if you are not satisfied with any aspect of our service.
Copyright
The name “The Daily Cupcake Co.” and all photographic images on the website are owned by The Daily Cupcake Co., and are subject to protections under Australian copyright law. All rights reserved.
Contact Details
For any other queries in relation to our site or operation, please do not hesitate to email us at hello@thedailycupcakeco.com
The Daily Cupcake Co. Pty Ltd.
Tamworth NSW 2340
Australia
ABN: 71 648 178 376
Fully registered and insured.
By purchasing, you agree to the terms of service.